cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I accidentally deleted a member of my team. Can you help?

I accidentally deleted a member of my team. Can you help?

New member | Level 2

Hi,

I accidentally deleted the account for [personal information removed for security purposes]

I dont want her whole account deleted, I just dont want it part of my business account anymore, how can I do this? 

Thank you,

Sebastian 

1 Accepted Solution

Accepted Solutions

Re: I accidentally deleted a member of my team. Can you help?

Dropboxer

Sorry to hear about this Sebastian. 

You can recover any user that has been deleted from your team within seven days of the deletion. To recover a user, follow these steps:

  1. Log into www.dropbox.com using your admin account.
  2. Click on ‘Admin Console.’
  3. Choose ‘Members.’
  4. Select ‘Deleted’ from the dropdown menu at the top right, or go to:

https:confused face:/www.dropbox.com/team/admin/members#deleted 

After that: 

  1. Locate the user you’re interested in and click on the gear icon to the right.
  2. Choose ‘Recover.’

This will recover the user’s account and the user will be a member of your team. The user will be able to access it again using their same username and password, or using SSO if your team has it enabled.

[If you have performed a File Transfer on this account, the Admin will not be able to recover the account back to the team.]

From there, you'll have to convert the member's account to an individual one.

This is how to convert a team member to an individual account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Click Convert to individual Dropbox Basic account instead.
  7. Click Convert account.

I hope this information helps and please let me know if you have any questions @bellanoirfilms!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: I accidentally deleted a member of my team. Can you help?

Dropboxer

Sorry to hear about this Sebastian. 

You can recover any user that has been deleted from your team within seven days of the deletion. To recover a user, follow these steps:

  1. Log into www.dropbox.com using your admin account.
  2. Click on ‘Admin Console.’
  3. Choose ‘Members.’
  4. Select ‘Deleted’ from the dropdown menu at the top right, or go to:

https:confused face:/www.dropbox.com/team/admin/members#deleted 

After that: 

  1. Locate the user you’re interested in and click on the gear icon to the right.
  2. Choose ‘Recover.’

This will recover the user’s account and the user will be a member of your team. The user will be able to access it again using their same username and password, or using SSO if your team has it enabled.

[If you have performed a File Transfer on this account, the Admin will not be able to recover the account back to the team.]

From there, you'll have to convert the member's account to an individual one.

This is how to convert a team member to an individual account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Click Convert to individual Dropbox Basic account instead.
  7. Click Convert account.

I hope this information helps and please let me know if you have any questions @bellanoirfilms!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?