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I am missing files after a downgrade of our account. Can you help somehow?

I am missing files after a downgrade of our account. Can you help somehow?

New member | Level 2

I really need some help now. I had Dropbox Business, and we were just two members. As the business did scale down also the other member did leave the business and I did remove her as a team member. As I did so, her files did disappear. I was looking for her files in the system bud did not find them. And as I did look around I also managed do downscale the account to private.

 

My plan was to down scale the account, but not before I have control of all the files.

 

The big question is now; how can I now find her files?

 

I did send a request to Dropbox support but did only get a link to a help page where I did not find an answerer. Really hope I can get help here.

1 Accepted Solution

Accepted Solutions

Re: Missing files

Super User II
You really need to contact support I'm afraid as they are the only ones who will be able to do it. You may need to get her back in the Team first to do it, or, ask her to get them herself.

 


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View solution in original post

2 Replies 2

Re: Missing files

Super User II
You really need to contact support I'm afraid as they are the only ones who will be able to do it. You may need to get her back in the Team first to do it, or, ask her to get them herself.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Missing files

Dropboxer

Hello @jant

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community?

 

Click here to access the survey.

 

Thank you.




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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