I am missing files after a downgrade of our account. Can you help somehow?

[jant]

I really need some help now. I had Dropbox Business, and we were just two members. As the business did scale down also the other member did leave the business and I did remove her as a team member. As I did so, her files did disappear. I was looking for her files in the system bud did not find them. And as I did look around I also managed do downscale the account to private.

My plan was to down scale the account, but not before I have control of all the files.

The big question is now; how can I now find her files?

I did send a request to Dropbox support but did only get a link to a help page where I did not find an answerer. Really hope I can get help here.

[Mark · Accepted solution]

You really need to contact support I'm afraid as they are the only ones who will be able to do it. You may need to get her back in the Team first to do it, or, ask her to get them herself.

[Zed]

Hello @jant

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