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I can't access some synced files. Any ideas what's happening?

I can't access some synced files. Any ideas what's happening?

New member | Level 2

I can only access files via web based portal. Whenever I try to access same file via synched DropBox folder on computer, I get a weird error with a path name that includes this symbol ~ several times and a message that says "The directory name is invalid." 

 

All folders have a green check mark to show updated and synched. Any help is appreciated. 

1 Accepted Solution

Accepted Solutions

Re: Cannot access synched files.

New member | Level 2

I figured it out. The Windows 10 version I am running has a pathway character limit of 250 characters. We have extremely long folder and subfolder names. After editing my registry and setting the character limit to unlimited, I no longer have the problem. Thank you for the quick responses in troubleshooting this issue.

View solution in original post

10 Replies 10

Re: Cannot access synched files.

Super User II
Is it all files or only some file types?

 


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Re: Cannot access synched files.

New member | Level 2

Some files. Seems to be a particular set of folders affected. 

Re: Cannot access synched files.

Super User II
Have you tried renaming the folders then to remove the character thats causing the issue?

 


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Re: Cannot access synched files.

New member | Level 2
Well, that's part of the problem. The file name is only a few characters, but if I go into the documents properties - the file location reads as follows: (Needless to say, those pathways don't exist and are shortened by this ~ symbol.

C:confused face:Users\Marcus Harris\Dropbox (TANIKA'S BIZ ACCOUNT)\TJ2729~1.SOL\Clio\THELAW~1.SOL\THELAW~1\5PAROL~1\COMMUN~1

Re: Cannot access synched files.

Super User II
Try renaming them at www.dropbox.com (its the file called TJ2729 and you need to remove the ~)

www.dropbox.com/bad_files_check

https:confused face:/www.dropbox.com/help/syncing-uploads/files-not-syncing

 


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Re: Cannot access synched files.

New member | Level 2

I figured it out. The Windows 10 version I am running has a pathway character limit of 250 characters. We have extremely long folder and subfolder names. After editing my registry and setting the character limit to unlimited, I no longer have the problem. Thank you for the quick responses in troubleshooting this issue.

View solution in original post

Re: Cannot access synched files.

New member | Level 2

What is the path to the registry key, please?

Re: Cannot access synched files.

Dropboxer

Are you referring to the Windows Registry @Kenley35 ?

If that's the case, it should be the REGEDIT command - for more info please take a look below: 

https:confused face:/help.dropbox.com/syncing-uploads/access-windows-registry

Let us know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot access synched files.

New member | Level 2

I'm familiar with using REGEDIT, but need to know where the DWORD is to change the file length restriction.

Thank you.

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