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I can't load my team's members page lately. Can you help?

Explorer | Level 3

Hi,

I have a problem that I cannot see the members of my team. The message "We apologize for these temporary difficulties.
Try to refresh the page "
Despite refreshing, nothing happens. It has been going on for 5 days ...

10 Replies 10
Highlighted

Re: MEMBERS - PROBLEM

Dropboxer
Dropboxer

Hi there @ANNA26, thanks for reaching out to us here!

 

Can you try out the following and let me know if you get the same error message?

  • Clear your browser's cache and try again
  • Try opening the page in an incognito/private browsing window
  • Try using another web browser

Let me know if that helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MEMBERS - PROBLEM

Explorer | Level 3

I did it and still not working..

Highlighted

Re: MEMBERS - PROBLEM

Dropboxer
Dropboxer

Thanks for the update @ANNA26Q.

 

Can you let us know which browsers you've used so far and maybe send us a screenshot of how it looks like on your end when you try to access your team's members tab from an incognito window with no browser plugins or extensions running? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MEMBERS - PROBLEM

Explorer | Level 3

I've always used Firefox and have had a problem recently
I tried chrome - it also doesn't work.

Screen below.

drop.jpg

Highlighted

Re: MEMBERS - PROBLEM

Dropboxer
Dropboxer

Thanks for the screenshot Anna.

 

Unfortunately, this doesn't help much as I can't see the URL bar to see the exact page you're trying to navigate to; can you send another screenshot without omitting that so I can have a better look into this?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MEMBERS - PROBLEM

Explorer | Level 3

whole PrtScdrop.jpg

Highlighted

Re: MEMBERS - PROBLEM

Dropboxer
Dropboxer

Hey @ANNA26, thanks for the screenshot. 

 

Could you also clarify for us if:

  • Other team admins or members can access the Members tab?
  • You can access the Members list from your admin console?

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: MEMBERS - PROBLEM

New member | Level 2
New member | Level 2

Same problem here! My colleagues and I all got the same image when trying to log into the team page. We got the same image as ANNA did.

 

Screen Shot 2020-08-03 at 11.45.12 AM.png截圖 2020-08-03 上午9.54.03.png

Highlighted

Re: MEMBERS - PROBLEM

New member | Level 2
New member | Level 2

Tried with different browser's private window and failed as well.

5D8CB679-A925-4B12-9577-1061B76B7EF8.GIF

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