Can anyone help me please. Our company dropbox account isnt syncing or updating changes. All i keep getting is doc saved but no upload or sync change. Doesnt even update the one ive just edited.
We use a range of software, Macs, Ipads, Samsung tabs and phones none are syncing.
Any ideas what to do?? [personal information removed]
Solved! Go to Solution.
HELLO, SORRY FOR CAPS
OKAY, SO EARLIER I USED THE DROPBOX APP ONE MY PHONE AND TABLET TO TRY AND OPEN A DOC THROUGH ADOBE ACROBAT, AS NORMAL. ONCE IVED EDITED / IMPUTTED INFO I NORMALLY JUST COME OUT OFF ADOBE BUT PRESSING BACK AND IT SAVES TO OUR DROPBOX ACCOUNT.
THIS TIME IT JUST SAVES DOC SAVED BUT NOTHING UPDATES. NOT EVEN THE LAST TIME I WAS ON THE FILE ITSELF.
IVE TRIED WITH SEVERAL WITH DOCS AND KEEPS HAPPENING. NOT SYNCING OR SAVING INFO
I can confirm its the same account throughout being used.
Just checked and both phone and tablet are up to date with no outstanding update needed
Yes please contact me via email
@borney Thank you for your reply.
Its so frustrating, we use dropbox for all our comapnies documents and this could really start to cause an issue.
Im not sure if dropbox or adobe but its just frustrating. Im thinking could be adobe as ive tried on several devices and none safe.
I have the same problem on the Samsung tablet and Smartphone. Latest installed versions (Dropbox, Acrobat). The pdf file can be opened well, but editing changes are not saved from August 31
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!