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I'm not able to copy the drop box link

I'm not able to copy the drop box link

shaye
Helpful | Level 5

As of this morning, I am no longer able to copy a drop box link to email it to a client.  Can you help?

1 Accepted Solution

Accepted Solutions

Re: I'm not able to copy the drop box link

Walter
Dropboxer

Hey @shaye - sorry to hear about this! 

 

If I were in your shoes I would also try a re-install using our offline installer from this page.  Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this. 

 

Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there. 

 

Thanks in advance for your response and have a lovely day ahead!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm not able to copy the drop box link

Mark
Super User II
We need more info I'm afraid.... why? what is happening? Where are you trying to do this?

Please remember that we cannot see over your shoulder.

 


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Re: I'm not able to copy the drop box link

shaye
Helpful | Level 5

When I go to the file and right click on it, I am not getting the option to "Copy Dropbox Link" so that I can copy and paste it into an email.

Re: I'm not able to copy the drop box link

Mark
Super User II
Have you made sure Dropbox is running?

Thats what usually has gone wrong. Re-run it from the Start Menu, or, reinstall : www.dropbox.com/downloading

 


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Re: I'm not able to copy the drop box link

Jane
Dropboxer

Hey shaye@Mark's tip will definitely give a hint on the culprit, thanks for posting us here on this inquiry! 

 

I’m just following-up on this discussion, as I’ve also made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there.

 

Feel free to check your inbox for my message at your convenience & do keep us updated on the progress, so as to make sure this is fixed soon for you. Thanks again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: I'm not able to copy the drop box link

shaye
Helpful | Level 5

Thank you for your suggestion.  I tried it and I am still unable to copy the dropbox link.  This is starting to get stressful because I have multiple clients and vendors waiting on files.

Re: I'm not able to copy the drop box link

shaye
Helpful | Level 5

Thanks, Jane.  Still no progress.  :slight_frown:

Re: I'm not able to copy the drop box link

Mark
Super User II
So, Dropbox is running? You can see it in the status bar? Is it saying anything if you mouse over it?

Did you try a reinstall?

Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access

 


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Re: I'm not able to copy the drop box link

shaye
Helpful | Level 5

When I mouse over the icon on the status bar, it says  "Dropbox 51.4.66 Up to date".  I tried reinstalling as you suggested.  Thank you for following up on this, Mark.  I need all the help I can get becuase I'm really in a bind now that the day is almost over.

Re: I'm not able to copy the drop box link

Mark
Super User II
Ok, as a work around is the website letting you get links? That may get you through for today

 


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    chris-of-dorking Explorer | Level 3
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