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I'm unable to locate my deleted files.

I'm unable to locate my deleted files.

New member | Level 2

I deleted a couple of folders from my local Dropbox folder, thinking that they will only be deleted on my computer, not on the dropbox site. I am having a heart attack, none of those files are available on dropbox, and they are not in the deleted files either. What can I do?? I already emptied my trash.

1 Accepted Solution

Accepted Solutions

Re: Deleted files

Super User

YEichler

I feel for you but if you had them inside Dropbox folder and they had synced to Dropbox Servers (Cloud) then you should be able to restore them.  See: https:confused face:/www.dropbox.com/help/security/recover-deleted-files-folders

 

You can also request a rollback if you know what time you deleted them.  You can email Support at https:confused face:/www.dropbox.com/support

 

If the files were deleted over 30 days ago, then you are out of luck.  Unless you have a Business account which gives you 120 days.  The best bet is to try to retrieve the files and/or give support an email

 

hopes this helps


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

2 Replies 2

Re: Deleted files

Super User

YEichler

I feel for you but if you had them inside Dropbox folder and they had synced to Dropbox Servers (Cloud) then you should be able to restore them.  See: https:confused face:/www.dropbox.com/help/security/recover-deleted-files-folders

 

You can also request a rollback if you know what time you deleted them.  You can email Support at https:confused face:/www.dropbox.com/support

 

If the files were deleted over 30 days ago, then you are out of luck.  Unless you have a Business account which gives you 120 days.  The best bet is to try to retrieve the files and/or give support an email

 

hopes this helps


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Re: Deleted files

Dropboxer

Hey @YEichler - welcome to the Community!

 

Did you have the chance to review @Chris_J's reply? 

 

Were you able to work this out on your end or is further assistance needed?

 

If you have logged a ticket with our Support Team let me know the ticket's ID so I can look it up internally from my end and assign your case to a member of our Restorations team. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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