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I need assistance with a billing inquiry. Can you help?

New member | Level 2
New member | Level 2

I need to know if my credit card was approved so I can upgrade do one terabyte

1 Accepted Solution

Accepted Solutions
Highlighted

Re: My dropbox account

Super User
Super User

Hello...

 

Unfortunately we cannot help you in the forum, but I can steer you in the correct direction.

 

Did you submit a help request yet?  If not... please do so... instructions below.

 

Phone support is available to Dropbox for Business [DfB] customers, your DfB administrator can give the phone number and required PIN to you. Basic and Plus accounts use the ticket system.

 

  1. Submit a help request.
  2. Afterwards, you can track your ticket.

 

Replies usually take 1 to 3 business days with Plus users getting priority (longer for basic members).



PLEASE BE AWARE:

Do not submit more than one ticket for your particular problem. Doing so will force your ticket to the end of the queue again which is counter-productive.



HELP REQUEST TOPICS:

If you cannot find an appropriate help request topic to choose from, then select:


If image doesn't load... refresh your browser, F5. Otherwise try again later


If image doesn't load... refresh your browser, F5. Otherwise try again later


If image doesn't load... refresh your browser, F5. Otherwise try again later

View solution in original post

1 Reply 1
Highlighted

Re: My dropbox account

Super User
Super User

Hello...

 

Unfortunately we cannot help you in the forum, but I can steer you in the correct direction.

 

Did you submit a help request yet?  If not... please do so... instructions below.

 

Phone support is available to Dropbox for Business [DfB] customers, your DfB administrator can give the phone number and required PIN to you. Basic and Plus accounts use the ticket system.

 

  1. Submit a help request.
  2. Afterwards, you can track your ticket.

 

Replies usually take 1 to 3 business days with Plus users getting priority (longer for basic members).



PLEASE BE AWARE:

Do not submit more than one ticket for your particular problem. Doing so will force your ticket to the end of the queue again which is counter-productive.



HELP REQUEST TOPICS:

If you cannot find an appropriate help request topic to choose from, then select:


If image doesn't load... refresh your browser, F5. Otherwise try again later


If image doesn't load... refresh your browser, F5. Otherwise try again later


If image doesn't load... refresh your browser, F5. Otherwise try again later

View solution in original post

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