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Re: I need to recover my Pro account after working in a team with a business account user

I need to recover my Pro account after working in a team with a business account user

Pat21
New member | Level 2

I have a big problem.  I have a pro account and I have worked in a team with a business account user for a small project. At the end of the project, he suppress me as member of the team.  The problem is ... He also suppress my account.  I can't go in anyway.  I did not have this problem if I have used a personal account.

How can I resolved this problem... It is not normal that Dropbox work like that with Pro accounts.

Thnak 

1 Reply 1

Re: I need to recover my Pro account after working in a team with a business account user

Walter
Dropboxer

Hey there @Pat21 - how are you today?

If I understand correctly, you joined a Dropbox for Business Teams account with your personal account - thus passing your account's ownership to the team's admin - correct me if I'm wrong please.

If that's the case, I'd suggest that you contacted your team's admin and have them revert your account back to a personal, individual account. They can see a complete guide on how to do it here: https://help.dropbox.com/teams-admins/admin/convert-to-individual 

On a side note, I also found your existing ticket on our system and passed your comments there so we can have all the information surrounding your case under the same place. 

Keep me posted on your progress!

PS: If you need help with finding your team's admin, please take a look at the following Help Center article: https://help.dropbox.com/teams-admins/team-member/find-admin 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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