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I sent a shared folder to a client and they never get

I sent a shared folder to a client and they never get

New member | Level 2

 

I send a shared folder and my clients don'r receive it.

1 Accepted Solution

Accepted Solutions

Re: I sent a shared folder to a client and they never get

Super User II

The email could have been caught in their Spam folder or blocked by their ISP. They should be able to log in to their Dropbox account (the email address of which needs to match the email that you sent the invite to) and the folder should appear on their Sharing page.

View solution in original post

2 Replies 2

Re: I sent a shared folder to a client and they never get

Super User II

The email could have been caught in their Spam folder or blocked by their ISP. They should be able to log in to their Dropbox account (the email address of which needs to match the email that you sent the invite to) and the folder should appear on their Sharing page.

View solution in original post

Re: I sent a shared folder to a client and they never get

Dropboxer
Hey @1144mesa, welcome to the forum & thanks for posting your concern here!
 
Could you let us know how @Rich’s suggestion worked out for you? Please feel free to keep us updated on the matter here & we’ll make sure to check back to you as soon as possible. 
 
Thanks again & I hope you have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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