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I've asked a refund for a Dropbox Business account. How long does it take?

Explorer | Level 3

I recently canceled my dropbox account and requested a refund. How long does it take for me to get my money back? 

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: Refund

Dropboxer
Dropboxer
Hi there @adseccafico, thanks for sharing! 
 
As stated in our Terms of Service (https://www.dropbox.com/privacy#terms), Dropbox doesn’t offer full or pro-rated refunds on active subscriptions at this time. 
 
However, have you already been in touch with our team and submitted an official request on this billing-matter? If not, please do so, and feel free to write back with your ticket ID, and I’ll be happy to search for it in our system, and carry of from there. 
 
If you don’t receive your ticket ID immediately, and/ or are unable to locate your support request, then, you can go over over to https://dropbox.zendesk.com (create a profile) and you’ll be able to locate your ticket, and track and search for updates on your support requests, if you’d like. 
 
This should help lead you to support interactions with our team.
 
smiling face with smiling eyes



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Highlighted

Re: Refund

Dropboxer
Dropboxer

Typically it can be 3-4 business days as it processes through the banking system. Once Dropbox toggles the action to initiate a refund, it moves through the bank systems at the speed of their systems. 

 

Banks vary, of course, so I can't give a hard and fast timeframe. 

 

View solution in original post

10 Replies 10
Highlighted

Re: Refund

Dropboxer
Dropboxer
Hi there @adseccafico, thanks for sharing! 
 
As stated in our Terms of Service (https://www.dropbox.com/privacy#terms), Dropbox doesn’t offer full or pro-rated refunds on active subscriptions at this time. 
 
However, have you already been in touch with our team and submitted an official request on this billing-matter? If not, please do so, and feel free to write back with your ticket ID, and I’ll be happy to search for it in our system, and carry of from there. 
 
If you don’t receive your ticket ID immediately, and/ or are unable to locate your support request, then, you can go over over to https://dropbox.zendesk.com (create a profile) and you’ll be able to locate your ticket, and track and search for updates on your support requests, if you’d like. 
 
This should help lead you to support interactions with our team.
 
smiling face with smiling eyes



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Refund

Dropboxer
Dropboxer

Typically it can be 3-4 business days as it processes through the banking system. Once Dropbox toggles the action to initiate a refund, it moves through the bank systems at the speed of their systems. 

 

Banks vary, of course, so I can't give a hard and fast timeframe. 

 

View solution in original post

Highlighted

Re: Refund

Explorer | Level 3

Hey Karina, 

 

When I canceled my account, I selected the option that indicated my money would be refunded to me. I did put in a claim through billing. My ticket number is #7512653. 

 

Thanks

Highlighted

Re: Refund

Dropboxer
Dropboxer

Your request was processed yesterday, 01/22/2018, according to the info I can see on the backend. 

 

Highlighted

Re: Refund

Explorer | Level 3

That is correct. So everything should be processed 3-4 days from yesterday, depending on how fast the bank takes? 

Highlighted

Re: Refund

Dropboxer
Dropboxer

Thanks for the ticket ID @adseccafico 

 

I've also had a look at it from our end, and a member of our team will be following up with you later in the day on this support request #7512653 with more detail on the matter.

 

Since this is a public forum, we can't discuss ticket-specifics, but you can keep @Rob_Cash comments in mind, as reference to these types of situations. 

 

Also, expect an email update from a member of our team shortly, confirming the matter and entire process with you. 💌

Thanks again!




Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Refund

Explorer | Level 3

Thank you

Highlighted

Re: Refund

Dropboxer
Dropboxer
No worries at all, happy to help! 
 
If you ever have any further questions or comments you’d like to share/ double-check, the Community is always a welcoming place where Super Users, Users, and Dropboxers will have great advise to offer. 
 
Enjoy the rest of your week!
 
smiling face with smiling eyes 



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Refund

Explorer | Level 3

One last question, I assume whoever is going to contact me will do so over email, correct? 

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