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I was accidentally charged for a Dropbox for Business annual plan after my trial renewed.

New member | Level 2
New member | Level 2

I used Business thing cuz Dropbox asked me to upgrade for free. I did not know that it is going to be charged annually becuase it is BIG MONEY $1.200. I want to get refund becaused it is charged on June 2nd 2018 and I cancel the subscription  on June 2nd 2018. I need to get my money back. I just cancelled subscription. 

1 Accepted Solution

Accepted Solutions
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Re: ANNUAL FEE REFUND!

Super User II
Super User II
You need to email Dropbox and ask I'm afraid - you agreed those charges (repeatedly) when signing up for the upgrade. Why did you think they asked your card details if it was free!?

You can do that at www.dropbox.com/support and then track at http://dropbox.zendesk.com

Nobody here I'm afraid can help - you need to do it via a ticket as its account specific.

 


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2 Replies 2
Highlighted

Re: ANNUAL FEE REFUND!

Super User II
Super User II
You need to email Dropbox and ask I'm afraid - you agreed those charges (repeatedly) when signing up for the upgrade. Why did you think they asked your card details if it was free!?

You can do that at www.dropbox.com/support and then track at http://dropbox.zendesk.com

Nobody here I'm afraid can help - you need to do it via a ticket as its account specific.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: ANNUAL FEE REFUND!

Dropboxer
Dropboxer
Hey sanhuiyoon, welcome & thanks for reaching out on the Dropbox Community! 
 
As a point of reference, you may keep in mind that we can only provide billing-related information only via our Official Support channel, since these require account-specific sensitive information. As I understand that this is a pressing matter to you at the moment, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there. 
 
Whenever you find some time, please check your inbox our latest email & let me know here in case you’re unable to locate this reply. 
 
Hopefully this is helpful to you & I’m wishing you a great week ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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