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Inability to Activate Smart Sync (remote management software & third party pointing device drivers).

Re: Os X 10.13 High Sierra & Smart Sync

Hikky
New member | Level 2

I have done the procedure described above: I uninstalled and removed the application, I restarted in "Recovery" mode, I wrote the codes you indicated in the Terminal, I restarted ... I reinstalled the application and the files were not yet synchronized, when the problem presented again ... I do not even see the dropbox icon to be able to add it in Accesibility ... I'm very fed up. I will quit the application, maybe looking first for another way...

Re: Os X 10.13 High Sierra & Smart Sync

Jay
Dropboxer
Hi @Hikky, are you using a non-Apple mouse and keyboard, or other peripherals? 
 
If so, trying connecting official Apple devices (or unplugging those non-Apple ones) and see if this helps.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Os X 10.13 High Sierra & Smart Sync

Hikky
New member | Level 2

I have only an old magic mouse (apple...). I will try disconnecting it. Thanks

Re: Os X 10.13 High Sierra & Smart Sync

slang23
New member | Level 2

Unplugging my Wacom worked for me. Thanks for this!

Re: Os X 10.13 High Sierra & Smart Sync

perrit
New member | Level 2

I have tried the above fix and still not seeing sync in my finder. I have no non apple devices fitted either.

Re: Os X 10.13 High Sierra & Smart Sync

Walter
Dropboxer

Hey there @perrit - sorry to hear about this.

Can you confirm that you've enabled the Finder's Integration to begin with?

To do this, go to your Mac's 'System Preferences', then 'Extensions' and then find the 'Finder Extensions'. You can enable/disable our integration, if needed, from there.

I hope this helps and please keep me posted on your findings!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Os X 10.13 High Sierra & Smart Sync

perrit
New member | Level 2

Hi Walter,

Thank you for your reply. I actually already fixed it myself before your post - but yes that was actually what fixed the problem.

Although an hour on the phone to dropbox help yesterday couldn't tell me this – I ended up finding it myself by searching through every preference looking for something dropbox related. Such an easy fix in the end so frustrating that I wasted so much time on this.

Re: Os X 10.13 High Sierra & Smart Sync

Walter
Dropboxer

I'm glad you managed to resolve your concern in the end @perrit - thanks for letting me know!

I'll also be passing your comments on to the team - thank you for your feedback on this.  

If there's anything else I can assist with, please let me know!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Cannot enable smart sync

TappadBox
Helpful | Level 6

Hi,

I am desperatly trying to enable smart sync on my mac (OS Mojave 10.14.6, Dropbox version 84.3.125) 

No matter what I seem to do I keep getting stuck at this step (pictured), with no dropbox to "allow" in the settings (sorry about the setting section beeing in Swedish in the pic, but it should look the same in the English version)

Screenshot 2019-10-18 21.53.52.png

I have tried solving the problem by:

  • exiting and restarting dropbox (several times)
  • restarting my computer (several times)
  • reinstalling dropbox (three times)
  • unlinking and relinking my computer from dropbox (once)

Please help!

   

 

Re: Cannot enable smart sync

Jane
Dropboxer
Hey @TappadBox, I appreciate the in-depth description! 
 
Following-up from the screenshot you’ve included, kindly note that I’ve moved your post here, in order to ping you towards our previous discussion on the matter above. 
 
If you follow the Solution on this thread, you should see that Ross (one of our higher-level specialists) has previously advised on the best next steps regarding the behavior you’re experiencing. Would you mind checking out his suggestion whenever you have a minute? 
 
Thanks & please keep us posted on the results! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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