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Invited user unable to log in to business account

Explorer | Level 3

I just signed up for a trial business account, and sent invites to 2 team members. One of them already has an individual DB account, and when she clicks the link from the invite, is not permitted to sign in with the email address I added her under for the trial account. Does this have something to do with her 'other' account (for which she uses a different email address?) I read another thread with this same issue, but when I tried to troubleshoot by sending myself an invite to a personal email address, I was not able to replicate the issue. I have resent the invite several times, but the login page simply does not accept her login credentials.

3 Replies 3
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Re: Invited user unable to log in to business account

Dropboxer
Dropboxer
Hey there @ashlynns,
 
Can you let me know the specific error message that they’re receiving when they try and sign into their Dropbox account when trying to proceed with the invitation?
 
Since you mentioned that they have another Dropbox account under another email, does the invited email’s Dropbox account perhaps have a paired Business account? If so, can the invited account try unpairing the accounts and try going through the invitation process again?
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Invited user unable to log in to business account

Explorer | Level 3

Daphne,

The user in question did not have any paired accounts and is still unable to sign in to the business account I have invited her to. Any ideas for my next step troubleshooting? Thanks!

 

-ashlynn

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Re: Invited user unable to log in to business account

Dropboxer
Dropboxer
 
Can you let me know if they’re receiving an error message when trying to sign into the account? Are they trying to sign in with a different email address than the one you invited to the team?
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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