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Is there a way to physically speak to a live person at Dropbox for Business?

Is there a way to physically speak to a live person at Dropbox for Business?

New member | Level 2

Our company dropbox business account has been downgraded, without warning, and we are trying to contact someone to rectify this but I am just getting fobbed off with chat messages telling me to log in to the dropbox for business admin panel and contact support. We have sent a support request and been given a ticket but we need to rectify this asap as it is massively affecting us. Any suggestions welcome. 

 

1 Accepted Solution

Accepted Solutions

Re: Is there a way to physically speak to a live person at Dropbox for Business?

Dropboxer
Hey there @cmcardle
 
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan. However, for security reasons, phone tech support can only be contacted by the  team admins.
 
If you’re not sure who the admin of the Business team is, you can find them as outlined in this article
 
You can also find the support options and expected response times for your plan here, and if you’re not sure what subscription you’re on, just navigate to your Plan tab.
 
Hope this helped to some extent!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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1 Reply 1

Re: Is there a way to physically speak to a live person at Dropbox for Business?

Dropboxer
Hey there @cmcardle
 
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan. However, for security reasons, phone tech support can only be contacted by the  team admins.
 
If you’re not sure who the admin of the Business team is, you can find them as outlined in this article
 
You can also find the support options and expected response times for your plan here, and if you’re not sure what subscription you’re on, just navigate to your Plan tab.
 
Hope this helped to some extent!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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