My Dropbox files and folders are gone. and events record is empty.

[manifesto]

Hello, I'm user of dropbox business in korea. 

My dropbox didn't synchronize at may 29, 2018 in the morning, so I made my dropbox  unsynchronize and logout (not disconnect with computer). and deleted dropbox program.

And then, I deleted whole dropbox folder. But despite deleting program, my files and folders that synchronized with computer was gone. There isn't any events record at May 29, 2018 in the morning. 

The only folders selected for synchronizing was gone. Another folders that I didn't selected are alive.

Could I get backup service for get my old files and folder in diffrent folder?

Thanks.

[Jane]

Hey manifesto, thanks for posting us on Forum on this inquiry, I understand that losing important files can be a difficult experience, so I’ll do my best to follow-up with you! 

Based on a brief I made on my end, I could see that you’ve already submitted a ticket on our system & my colleague has been awaiting your reply. Have you received our message? 

As it’s my understanding that you’d need some additional assistance on the matter, I’d suggest replying to your discussion with our specialized team member, as they have can access your account specifics & send you the most appropriate next steps. 

Hopefully my tips are helpful to you, though I’m always here in case there’s anything else I could do for you, so please keep me updated whenever you get a chance & we’ll take it from there. Thanks again & take care in the meantime! 

[manifesto]

Hi, Jane.
Thank you for your reply.

I haven't received your message. Please send me again?
and actually I couldn't find the way to get a ticket.

[Jane · Accepted solution]

Oh, thanks for letting me know manifesto, as it’s highly likely that you’re not receiving our messages. 

As an initial step, you may need to check your spam folder for our emails or add "no-reply@dropbox.com" to your address book, in order to make sure to receive our correspondence. Do you have a filter that could be blocking our emails perhaps? Following, I’d recommend logging in to our support system by visiting dropbox.zendesk.com with the email address you used to log the ticket initially, so as to check the interaction. You‘ll need to create a password there, as it is separate from your Dropbox account. 

Please do keep me updated on your findings or how these steps work for you here, so as to follow-up with you more closely!