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My card for the upgrade to a paid plan keeps failing

New member | Level 2
New member | Level 2

Hi Dropbox

I have switched my dropbox plan yesterday, as required, and now need to pay for a new year of dropbox usage. However, both the existing card fails, as well as when i enter a new card (which is valid and has money on it)

Is there any way i can see what fails in the payment, other that a "payment failed" message?

 

Best regards

Martin

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Payment fails

New member | Level 2
New member | Level 2

Hi Walter

Thank you for your fast responce.

The issue was the card, as trying with a completely new card solved the issue. 

For other readers i recommend checking in with your bank, as they might know why the payment was rejected.

View solution in original post

3 Replies 3
Highlighted

Re: Payment fails

Dropboxer
Dropboxer

Hey there Martin - sorry to hear that!

From what I understand, your most recent payment for your Dropbox account wasn't successful.

Could you let me know if you have tried to do this from another browser? I am merely asking to exclude browser specific issues so please give it a go from another browser, on an incognito window and/or after having cleared your browser's cache as well. 

Kindly note that we don't get to see the reasons why a transaction failed as your bank or payment vendor keeps that information hidden for your protection. Thus, you need to contact your bank or payment vendor directly and ask them what happened in this case. One thing to note is that you may need to ensure that your payments are authorized for international payments.

Also note that as long as your scheduled renewal payment for your subscription is declined, our system will automatically attempt to re-bill. If we remain unable to renew the subscription, the account will be downgraded our free Basic plan. 

Even if your account should be downgraded, your files will remain safe and accessible but Dropbox will stop syncing. You may simply resubscribe to resume syncing.

I hope this helps and please let me know what you find @Martin127

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Payment fails

New member | Level 2
New member | Level 2

Hi Walter

Thank you for your fast responce.

The issue was the card, as trying with a completely new card solved the issue. 

For other readers i recommend checking in with your bank, as they might know why the payment was rejected.

View solution in original post

Re: Payment fails

Dropboxer
Dropboxer

Thanks for letting me know @Martin127 - I appreciate it. 

Should you ever come up with any other question or issue, please let us know.

Thanks for using Dropbox and enjoy the rest of your day too Martin!

Cheers! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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