I have switched my dropbox plan yesterday, as required, and now need to pay for a new year of dropbox usage. However, both the existing card fails, as well as when i enter a new card (which is valid and has money on it)
Is there any way i can see what fails in the payment, other that a "payment failed" message?
Kindly note that we don't get to see the reasons why a transaction failed as your bank or payment vendor keeps that information hidden for your protection. Thus, you need to contact your bank or payment vendor directly and ask them what happened in this case. One thing to note is that you may need to ensure that your payments are authorized for international payments.
Also note that as long as your scheduled renewal payment for your subscription is declined, our system will automatically attempt to re-bill. If we remain unable to renew the subscription, the account will be downgraded our free Basic plan.
Even if your account should be downgraded, your files will remain safe and accessible but Dropbox will stop syncing. You may simply resubscribe to resume syncing.
I hope this helps and please let me know what you find @Martin127!