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My desktop app doesn't connect to the shared dropbox group

New member | Level 2
New member | Level 2

Hello! I was added to a group in dropbox, but for some reasons I can't see any information related to this group on my desktop app. I can only access it through the web. Could anyone advise how to install and link this group dropbox to my desktop app? Thank you. 

1 Accepted Solution

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Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Dropboxer
Hey there @Tanya123
 
From what I understand, you’re part of a Dropbox Business team and you’d like to access it from your desktop app on your computer, is that right?
 
If so, you’ll have to download and install the desktop app and, once the installation is complete, you’ll be prompted to sign in to your account, where you can use your Business account’s credentials to gain access to it on your computer. 
 
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Dropboxer
Hey there @Tanya123
 
From what I understand, you’re part of a Dropbox Business team and you’d like to access it from your desktop app on your computer, is that right?
 
If so, you’ll have to download and install the desktop app and, once the installation is complete, you’ll be prompted to sign in to your account, where you can use your Business account’s credentials to gain access to it on your computer. 
 
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: My desktop app doesn't connect to the shared dropbox group

New member | Level 2
New member | Level 2

Thank you very much Lusil, 

I followed the steps and now can see team folders on the desktop app. 

Highlighted

Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Dropboxer
Awesome, that’s great to hear, @Tanya123
 
If there’s anything else I can help with, just give me a shout. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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