cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My desktop app doesn't connect to the shared dropbox group

My desktop app doesn't connect to the shared dropbox group

New member | Level 2

Hello! I was added to a group in dropbox, but for some reasons I can't see any information related to this group on my desktop app. I can only access it through the web. Could anyone advise how to install and link this group dropbox to my desktop app? Thank you. 

1 Accepted Solution

Accepted Solutions

Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Hey there @Tanya123
 
From what I understand, you’re part of a Dropbox Business team and you’d like to access it from your desktop app on your computer, is that right?
 
If so, you’ll have to download and install the desktop app and, once the installation is complete, you’ll be prompted to sign in to your account, where you can use your Business account’s credentials to gain access to it on your computer. 
 
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3

Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Hey there @Tanya123
 
From what I understand, you’re part of a Dropbox Business team and you’d like to access it from your desktop app on your computer, is that right?
 
If so, you’ll have to download and install the desktop app and, once the installation is complete, you’ll be prompted to sign in to your account, where you can use your Business account’s credentials to gain access to it on your computer. 
 
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: My desktop app doesn't connect to the shared dropbox group

New member | Level 2

Thank you very much Lusil, 

I followed the steps and now can see team folders on the desktop app. 

Re: My desktop app doesn't connect to the shared dropbox group

Dropboxer
Awesome, that’s great to hear, @Tanya123
 
If there’s anything else I can help with, just give me a shout. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?