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Hey there Mick - sorry to hear about this.
I'm wondering, have you restarted your computer since you first upgraded your account?
If you did and this persists, could you forward me a screenshot of how this looks like on your end so that I can get a better understanding of the matter at hand?
Thanks!
PS: If you could also ensure that there's no antivirus, firewall or VPN/proxy setting that could be preventing our app from connecting to the internet properly, that'd be great.
Walter
Community Moderator @ Dropbox
https://dropbox.com/support
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Hey there Mick - sorry to hear about this.
I'm wondering, have you restarted your computer since you first upgraded your account?
If you did and this persists, could you forward me a screenshot of how this looks like on your end so that I can get a better understanding of the matter at hand?
Thanks!
PS: If you could also ensure that there's no antivirus, firewall or VPN/proxy setting that could be preventing our app from connecting to the internet properly, that'd be great.
Walter
Community Moderator @ Dropbox
https://dropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Any updates on the matter @MickP?
Walter
Community Moderator @ Dropbox
https://dropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
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