My desktop app isn't linked to an account after I upgraded to a Business plan. What can I do?

[MickP]

I upgraded my account to business and my desktop says this computer isn't linked to an account now.

[Walter · Accepted solution]

Hey there Mick - sorry to hear about this.

I'm wondering, have you restarted your computer since you first upgraded your account?

If you did and this persists, could you forward me a screenshot of how this looks like on your end so that I can get a better understanding of the matter at hand? 

Thanks! 

PS: If you could also ensure that there's no antivirus, firewall or VPN/proxy setting that could be preventing our app from connecting to the internet properly, that'd be great. 

[MickP]

I haven't restarted my computer. I'll try that.

[Walter]

Any updates on the matter @MickP?

[kenpaul]

Hi I have a similar problem. I upgraded ($120) my dropbox account and kept getting messages that my dropbox was full. After finally getting ahold of a Dropbox rep (no easy task) it was discovered that the account that was upgraded was an email account to which I no longer have access.

I have remained in contact with the rep but still no solution. When I attempt to log in to my old account which was upgraded I get a prompt to chance my password which I cannot do since I no longer have access to the email address so I just get into a loop. Any ideas?

Thanks

[Walter]

Hi @kenpaul; I'm sorry for the late reply.

If you're still having issues with this, I'd suggest using an incognito window without signing into any account. 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

I hope this helps!