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My desktop app isn't linked to an account after I upgraded to a Business plan. What can I do?

New member | Level 2
New member | Level 2

I upgraded my account to business and my desktop says this computer isn't linked to an account now.

1 Accepted Solution

Accepted Solutions
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Re: Linked account

Dropboxer
Dropboxer

Hey there Mick - sorry to hear about this.

I'm wondering, have you restarted your computer since you first upgraded your account?

If you did and this persists, could you forward me a screenshot of how this looks like on your end so that I can get a better understanding of the matter at hand? 

Thanks! 

PS: If you could also ensure that there's no antivirus, firewall or VPN/proxy setting that could be preventing our app from connecting to the internet properly, that'd be great. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Linked account

Dropboxer
Dropboxer

Hey there Mick - sorry to hear about this.

I'm wondering, have you restarted your computer since you first upgraded your account?

If you did and this persists, could you forward me a screenshot of how this looks like on your end so that I can get a better understanding of the matter at hand? 

Thanks! 

PS: If you could also ensure that there's no antivirus, firewall or VPN/proxy setting that could be preventing our app from connecting to the internet properly, that'd be great. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: My desktop app isn't linked to an account after I upgraded to a Business plan. What can I do?

New member | Level 2
New member | Level 2

I haven't restarted my computer. I'll try that.

Highlighted

Re: My desktop app isn't linked to an account after I upgraded to a Business plan. What can I do?

Dropboxer
Dropboxer

Any updates on the matter @MickP?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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