cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My files aren't syncing correctly to the Dropbox site

My files aren't syncing correctly to the Dropbox site

New member | Level 2

Hello,

I have had issues with trying to update my dropbox. last week a realized thtat it wasnt sycning to dropbox, so no one else would have access to the most updated files. although i had access through my computer. this morning i decided to uninstall and reinstall dropbox on my computer and when i go onto the website it is missing things from the last two days. is there a way i can recover these files please.

1 Accepted Solution

Accepted Solutions

Re: Syncing problem

Dropboxer
Hi Damian, are the updated files in your Dropbox folder on your local machine?
 
If so, when the Dropbox desktop application is running and syncing successfully, then the files should appear on the site updated as well.
 
If you believe files were deleted from the Dropbox site, you can recover them from the deleted files page directly.
 
If I’m misunderstanding something, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Syncing problem

Dropboxer
Hi Damian, are the updated files in your Dropbox folder on your local machine?
 
If so, when the Dropbox desktop application is running and syncing successfully, then the files should appear on the site updated as well.
 
If you believe files were deleted from the Dropbox site, you can recover them from the deleted files page directly.
 
If I’m misunderstanding something, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?