New business member not receiving invitation

[EnTEEtainment]

Hi There

I am trying to invite a new member to our dropbox busiess but they are not receiving the invitation. I have tried re-sending the invite, completely removin them and re-adding them but nothings working.

Please help as I need this member to start work ASAP.

[Sanchez · Accepted solution]

Hey @EnTEEtainment, welcome to our community! 

Here’s some things to check: 

• Is the user checking the correct email account for this invitation? 
  
  
• If so, are they checking in their Spam/Junk folder, just in case it was routed there? 
  
  
• Have they ensured that no-reply@dropbox.com is not blocked, and that it is added to their address book? Once that is done, you can try re-sending the invitation. 
  
  

If the above doesn’t help, I suggest that they submit a support ticket here, as soon as possible. 

Let me know. 

Cheers! 

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