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New business member not receiving invitation

New member | Level 2
New member | Level 2

Hi There

 

I am trying to invite a new member to our dropbox busiess but they are not receiving the invitation. I have tried re-sending the invite, completely removin them and re-adding them but nothings working.

 

Please help as I need this member to start work ASAP.

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: New business member not receiving invitation

Dropboxer
Dropboxer
Hey @EnTEEtainment, welcome to our community! 

Here’s some things to check: 

  • Is the user checking the correct email account for this invitation? 

  • If so, are they checking in their Spam/Junk folder, just in case it was routed there? 

  • Have they ensured that no-reply@dropbox.com is not blocked, and that it is added to their address book? Once that is done, you can try re-sending the invitation

If the above doesn’t help, I suggest that they submit a support ticket here, as soon as possible. 

Let me know. 
Cheers! 
 
 
 
 
 
 

[This thread is now closed. If you have a similar or new question, you can ask here


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

1 Reply 1
Highlighted

Re: New business member not receiving invitation

Dropboxer
Dropboxer
Hey @EnTEEtainment, welcome to our community! 

Here’s some things to check: 

  • Is the user checking the correct email account for this invitation? 

  • If so, are they checking in their Spam/Junk folder, just in case it was routed there? 

  • Have they ensured that no-reply@dropbox.com is not blocked, and that it is added to their address book? Once that is done, you can try re-sending the invitation

If the above doesn’t help, I suggest that they submit a support ticket here, as soon as possible. 

Let me know. 
Cheers! 
 
 
 
 
 
 

[This thread is now closed. If you have a similar or new question, you can ask here


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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