One of my team members is getting a PDF format when downloading word documents instead of the docx extension. He is using a Chrome browser on a Mac platform. Is there a setting that he needs to change to have the Word document download in its native format? Thank you
Hey there(@MLCIadmin), I have to admit that this sounds a bit odd however I’m wondering if your colleague has changed the file extension manually by any chance (i.e. on our website). As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online(tip: it’s on the on the 💬 of your doc).
Please let me know what you see in your next message here & I’ll follow-up with you as closely as possible. Thanks in advance!
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