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One of my colleagues has been trying to download a .docx file & they're getting a .pdf. Why?

New member | Level 2
New member | Level 2

One of my team members is getting a PDF format when downloading word documents instead of the docx extension. He is using a Chrome browser on a Mac platform. Is there a setting that he needs to change to have the Word document download in its native format? Thank you

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Accepted Solutions
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Re: PDF and Word doc errors

Super User II
Super User II

@MLCIadmin wrote:

One of my team members is getting a PDF format when downloading word documents instead of the docx extension. He is using a Chrome browser ...


He's likely using the Save feature within the browser and is downloading the PDF preview of the document as a result. Make sure they're using the Download link on the page itself.

c75a8628f294d6521166c3e2e12bb3a3.png

View solution in original post

2 Replies 2
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Re: PDF and Word doc errors

Dropboxer
Dropboxer
Hey there (@MLCIadmin), I have to admit that this sounds a bit odd however I’m wondering if your colleague has changed the file extension manually by any chance (i.e. on our website). As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your doc). 
 
Please let me know what you see in your next message here & I’ll follow-up with you as closely as possible. Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: PDF and Word doc errors

Super User II
Super User II

@MLCIadmin wrote:

One of my team members is getting a PDF format when downloading word documents instead of the docx extension. He is using a Chrome browser ...


He's likely using the Save feature within the browser and is downloading the PDF preview of the document as a result. Make sure they're using the Download link on the page itself.

c75a8628f294d6521166c3e2e12bb3a3.png

View solution in original post

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