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Paying for more liscences than used

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Paying for more liscences than used

New member | Level 2
New member | Level 2

Hey, I am only using 9 of the 10 liscenses I have bought, as i added a member to our admin it automatically made me pay for an extra liscence but i have only 9 users and I am paying for 10 

1 Accepted Solution

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Re: Paying for more liscences than used

Dropboxer
Dropboxer
Hi there, licenses are considered ‘used’ if a team member is active, invited, or suspended. 
 
Could you check if you have any suspended members on the team from here?
 
 
At the next billing date your account will only renew for the lower number of licenses.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Paying for more liscences than used

Dropboxer
Dropboxer
Hi there, licenses are considered ‘used’ if a team member is active, invited, or suspended. 
 
Could you check if you have any suspended members on the team from here?
 
 
At the next billing date your account will only renew for the lower number of licenses.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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