cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Phone Support Hours Issue

Phone Support Hours Issue

Audio S.
Explorer | Level 3

I just tried calling phone support for Dropbox Business at 8AM PST -- It says on the help site that business support is open at 8AM EST.  When I call, I get the message that "no phone support will be answered here" and it directs me to go to dropbox.com for support.

 

So I decided to start a text chat -- the chat support person has told me that "for my area it opens at 12AM EST. (See conversation below)

 

Has anyone else heard of this?  As of Friday I was able to call in at 8AM and get support.

1 Accepted Solution

Accepted Solutions

Re: Phone Support Hours Issue

Rich
Super User II

There is no phone support unless you have an active Business account, and you would need the phone number and required PIN from your Admin console. No other phone number will provide support.

You can see what type of account you have on your Plan page. If you need to cancel an account, you can refer to the following help article:

If you need to contact Dropbox Support, you'll need to open a ticket.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here. ]

View solution in original post

3 Replies 3

Re: Phone Support Hours Issue

Mark
Super User II
Sorry I cant help with your issue, however, I have removed the image you uploaded because it contained the PIN number for your account and I dont want people using it and pretending to be you.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Phone Support Hours Issue

jmjt
New member | Level 2

I have been charged for a business or plus account and I am not getting it.. I want to cancel and can't call because it is saying I don't have a business account... yet I just got charged for it.. the phone number dropbox gives on my credit card does not work!

 

Re: Phone Support Hours Issue

Rich
Super User II

There is no phone support unless you have an active Business account, and you would need the phone number and required PIN from your Admin console. No other phone number will provide support.

You can see what type of account you have on your Plan page. If you need to cancel an account, you can refer to the following help article:

If you need to contact Dropbox Support, you'll need to open a ticket.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here. ]

View solution in original post

Poll
Are you starting new work habits this year?
Need more support?