Phone Support Hours Issue

[Audio S.]

I just tried calling phone support for Dropbox Business at 8AM PST -- It says on the help site that business support is open at 8AM EST.  When I call, I get the message that "no phone support will be answered here" and it directs me to go to dropbox.com for support.

So I decided to start a text chat -- the chat support person has told me that "for my area it opens at 12AM EST. (See conversation below)

Has anyone else heard of this?  As of Friday I was able to call in at 8AM and get support.

[Mark]

Sorry I cant help with your issue, however, I have removed the image you uploaded because it contained the PIN number for your account and I dont want people using it and pretending to be you.

[jmjt]

I have been charged for a business or plus account and I am not getting it.. I want to cancel and can't call because it is saying I don't have a business account... yet I just got charged for it.. the phone number dropbox gives on my credit card does not work!

[Rich · Accepted solution]

There is no phone support unless you have an active Business account, and you would need the phone number and required PIN from your Admin console. No other phone number will provide support.

You can see what type of account you have on your Plan page. If you need to cancel an account, you can refer to the following help article:

• https://www.dropbox.com/help/billing/cancel-subscription

If you need to contact Dropbox Support, you'll need to open a ticket.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here. ]