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Plan Subscription

Plan Subscription

Iexcell
New member | Level 2

Hi Everyone,

 

Kindly need your help.

 

I subscribed a dropbox plan and chose the business advance 3 license and also added another 2 license.

If I change the plan and reduce for only 3 license, I can receive a refund for the 2 license that I cancelled?

 

please help me with this.

 

thanks everyone 🙂 

3 Replies 3

Re: Plan Subscription

Mark
Super User II

Hi,

 

No you wouldnt receive a refund. 

 

Those licences would stay valid until plan renewal when they'd be removed from your account. 

 

However, you can change who they are allocated to at will be removing people from the plan and adding others on


 


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Re: Plan Subscription

Iexcell
New member | Level 2

Hi Mark,

 

Thank you for your kind assistance. but it so sad that I cannot have a refund if I will cancel my 2 other license.

 

how can I change the allocated person on the license ?

 

thanks and regards, 

Re: Plan Subscription

Megan
Dropboxer
Hi @Iexcell, happy Monday! 

You'd need to remove the member you no longer want to be on your team. 

Then you can add the next member. 

Also, here's how you can reduce your licenses if you need to.

I hope this clarifies things!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Megan Dropboxer
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    Iexcell New member | Level 2
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    Mark Super User II
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