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Problems adding team members

Problems adding team members

New member | Level 2

I am trying to add team members, but after typing in their email addresses, I get a message saying that they are members of another team and cannot be added.  How do I fix this?

1 Accepted Solution

Accepted Solutions

Re: Problems adding team members

Super User II
They would need to leave the other team first. A person can only be a member of one team.

View solution in original post

9 Replies 9

Re: Problems adding team members

Super User II
They would need to leave the other team first. A person can only be a member of one team.

View solution in original post

Re: Problems adding team members

New member | Level 2

That's weird, would couldn't you join multiple teams? 

Re: Problems adding team members

Super User II
No.

You can only be a member of 1 team at a time.

 


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Re: Problems adding team members

New member | Level 2

We have the same issue but the user in question has been deleted from the other team and we still get the error saying he is a member of another team.

Re: Problems adding team members

Dropboxer

Hey @roar349

 

Welcome to the Dropbox Community!

 

Please keep in mind that it takes 7 days for the email address to be freed up (once deleted by a team account), so the error message you're receiving is probably because they were recently removed. 

 

You may cancel this invite and re-send afresh to an email address that hasn't been associated with a Dropbox account before. 

 

Hope this is helpful to you! Of course I'm always here to clarify if you need more details about it.

 

Warm regards, 

JaneA

 

 


Jane
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support

 

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Re: Problems adding team members

New member | Level 2

I want to add someone to my team who doesn't have a Dropbox account. How do I do this?

 

Re: Problems adding team members

Super User II
Add the email to the account. They will be sent an invite to the email to join.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Problems adding team members

New member | Level 2

Weird, because it wouldn't accept the email, came back as "not valid."

Re: Problems adding team members

Dropboxer
Hi everyone,
 
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http:confused face:/bit.ly/2lNKIxT
 
Thank you!

Sanchez
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support


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