Problems adding team members

[Meredithlp]

I am trying to add team members, but after typing in their email addresses, I get a message saying that they are members of another team and cannot be added.  How do I fix this?

[Rich · Accepted solution]

They would need to leave the other team first. A person can only be a member of one team.

[jeremiemoritz]

That's weird, would couldn't you join multiple teams? 

[Mark]

No.

You can only be a member of 1 team at a time.

[roar349]

We have the same issue but the user in question has been deleted from the other team and we still get the error saying he is a member of another team.

[Jane]

Hey @roar349, 

Welcome to the Dropbox Community!

Please keep in mind that it takes 7 days for the email address to be freed up (once deleted by a team account), so the error message you're receiving is probably because they were recently removed. 

You may cancel this invite and re-send afresh to an email address that hasn't been associated with a Dropbox account before. 

Hope this is helpful to you! Of course I'm always here to clarify if you need more details about it.

Warm regards, 

JaneA

[Crocodile1]

I want to add someone to my team who doesn't have a Dropbox account. How do I do this?

[Mark]

Add the email to the account. They will be sent an invite to the email to join.

[Crocodile1]

Weird, because it wouldn't accept the email, came back as "not valid."

[Sanchez]

Hi everyone,

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http/bit.ly/2lNKIxT

Thank you!