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Re: Os X 10.13 High Sierra & Smart Sync

New member | Level 2
New member | Level 2

Man, I'm having this issue too. Really wish this would work. My computer is only about 2 weeks old, fresh install of everything, still not working.

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Re: Os X 10.13 High Sierra & Smart Sync

Dropboxer
Dropboxer
Hey Danorian
 
Thanks for posting on the Dropbox Community on your Smart Sync issue, let’s check some details together & we’ll take it from there, I hope you’re doing well today! 
 
#1. Initially, (in case you’re the Team Admin) can you double-check whether Smart Sync has been enabled on your Admin Console Settings? (Note: If you’re not the admin, you may have to ask them whether this has been enabled, as it can’t be accessed by all team members). 
#2. Secondly, can you also make sure that you have enabled system extensions on your Mac OS High Sierra 10.13.4?
#3. In the event that the steps above have been completed successfully, your overlay icons should load as outlined in this resource. In case you’re unable to load them as expected, you should either receive an error or get a different behavior on your end. If so, could you include a screenshot of what you’re experiencing in your next reply? 
#4. Last but not least, can you make sure that you’re running the latest Dropbox version on your device: 47.4.74
 
Thanks for the time you devote in gathering this info for me & once you reach back out, I’ll make sure to investigate in more depth! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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View solution in original post

3 Replies 3
Highlighted

Re: Os X 10.13 High Sierra & Smart Sync

Dropboxer
Dropboxer
Hey Danorian
 
Thanks for posting on the Dropbox Community on your Smart Sync issue, let’s check some details together & we’ll take it from there, I hope you’re doing well today! 
 
#1. Initially, (in case you’re the Team Admin) can you double-check whether Smart Sync has been enabled on your Admin Console Settings? (Note: If you’re not the admin, you may have to ask them whether this has been enabled, as it can’t be accessed by all team members). 
#2. Secondly, can you also make sure that you have enabled system extensions on your Mac OS High Sierra 10.13.4?
#3. In the event that the steps above have been completed successfully, your overlay icons should load as outlined in this resource. In case you’re unable to load them as expected, you should either receive an error or get a different behavior on your end. If so, could you include a screenshot of what you’re experiencing in your next reply? 
#4. Last but not least, can you make sure that you’re running the latest Dropbox version on your device: 47.4.74
 
Thanks for the time you devote in gathering this info for me & once you reach back out, I’ll make sure to investigate in more depth! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Os X 10.13 High Sierra & Smart Sync

New member | Level 2
New member | Level 2

Copying my files to Google Drive. This doesn't seem to be a priority fro Dropbox. I'm out of here. 

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Re: Os X 10.13 High Sierra & Smart Sync

Dropboxer
Dropboxer

Hey badbrusie, using the features as expected is indeed a priority to us, though can you include a bit more detail in regards to the issue you’re currently facing with Smart Sync, so as to further assist you? Thanks in advance & I’ll be awaiting your next post on this discussion!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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