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Regain access to account

Regain access to account

New member | Level 2

I have different acounts for dropbox. I tried accessing my account under [Removed as per Community Guidelines] and I entered the correct password. It came back that the password was expired for security. I recently lost my email account [Removed as per Community Guidelines] and can not reset my password. How can I gain access to this acount so I can get all the matterial off of it into a different account. I dont think this is right that I know the password but it got expired. 

1 Reply 1

Re: Regain access to account

Dropboxer

Hi @kcloeter, thanks for messaging today!

 

Generally, if you don’t have access to your email address, then it won’t be possible to reset the password.

 

However, since the password expired, you should be able to try the steps in this article to see if you can regain access to the account.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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