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Remove from Team and revert back to Personal Dropbox

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Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...

I had a new client wanting to share files via Dropbox and without paying much attention I clicked on the email invitation thinking it was to a shared folder like I have done many times previously, but actually looks like it was an invite to join their team...

So now it appears that my personal Dropbox has been completely taken over and I am now a part of their team! 

While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files, it really isn't ideal and would like to reclaim my own Dropbox for myself.

Is there a way for me to remove myself from the Team? And if so will that simply go back to my normal plan? 

Any help on this much appreciated as don't want to risk loosing access to my own files and account...

1 Accepted Solution

Accepted Solutions
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Re: Remove from Team and revert back to Personal Dropbox

Super User II
Super User II

@dominorodgers wrote:

While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...


They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.

 


Is there a way for me to remove myself from the Team?

No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.

 


And if so will that simply go back to my normal plan?

If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.

View solution in original post

12 Replies 12
Highlighted

Re: Remove from Team and revert back to Personal Dropbox

Super User II
Super User II

@dominorodgers wrote:

While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...


They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.

 


Is there a way for me to remove myself from the Team?

No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.

 


And if so will that simply go back to my normal plan?

If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.

View solution in original post

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Re: Remove from Team and revert back to Personal Dropbox

Explorer | Level 4

I have the same issue.

 

I am literally gobsmacked that the admin of the dropbox account can sign in as me and access my personal files.

 

This is a major security issue.  I accepted an invite for one client, which has now taken over my Dropbox account for ALL my clients.

 

Submitted a ticket.

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Re: Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

Thanks for sharing! I was about to do the same, but hesitated just long enough, and started to click around in this forum. Lucky I found your story.

 

What a strange procedure by Dropbox... Makes me want to look for other cloud options. 

 

I did send in a ticket to ask if there are ways around it, or if I maybe misunderstood something. 

 

Wish you a quick recovery.

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Re: Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

Hi, How did this shakedown for you once you submitted your ticket? 

 

I am having the same situation and have been ignored by dropbox for a week- no one has replied to me. Further the bitch ass admin of the team wont give me privilides to access support features to resolve this horrendous security issue ( suport features being chat or telephone support)...so my hands are tied behind my back. This is a literal **bleep**ing nightmare. I smell a lawuit coming....

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Re: Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

Hi, How did this shakedown for you once you submitted your ticket? 

 

I am having the same situation and have been ignored by dropbox for a week- no one has replied to me. Further the bitch ass admin of the team wont give me privilides to access support features to resolve this horrendous security issue ( suport features being chat or telephone support)...so my hands are tied behind my back. This is a literal **bleep**ing nightmare. I smell a lawuit coming....

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Re: Remove from Team and revert back to Personal Dropbox

Explorer | Level 4

Dropbox advised to have the admin remove me from the team (not delete) and that would push me back to a Dropbox Basic plan.  I talked with the client over the phone at the time to make sure we got the option right.  It still deleted my account.  Because I had no account, I couldn't use the ticket system or contact Dropbox (couldn't sign in with no account).  But I at least had a ticket I could reply email.

 

Dropbox asked me for my permission, to contact my client and ask them for permission to restore my own account.  That's the account that I was paying for, in my companies name, using my companies email with my companies files.  Once my client agreed, then it got sent to the Advanced team.  Several days later, my account was activated as a basic account, empty.  I upgraded the plan, copied my files back and re-synced.

 

Took 1.5 weeks and a lot of emails.  This was a major breach of data security for me.

 

Good luck with getting your account recovered!

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Re: Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

TYSM for responding to me. Wow! I am so sorry this hapened to you. Truly, a nightmare. At lest your client is cooperative- mine is not. Adding insult to injury is all they've been good for. I'm not sure if you're aware, but your deleted files can be reovered/accessed for 180 days. I am unsure if it matters if youve been deleted or transferred to a dropbox basic...it seems to be a gray area....and so this is where I'm at in the battle- just trying to make sure they can't re-gain access to my stuff (I've already regained my files because client transferred them all to me, but Dropbox never asked me for my consent around handling this they way they did with you, nor did my client...she just randomy sent them). I need clear assurance I am permanently deleted and thres no chance of them un-deleting my files, so my only hope is to keep trying with dropbox ticket system. If you know the answer, do fill me in please as I am desperate...Probably looking at a week or two lost as well to this fiasco. On a final note, it say so much that I got a quicker reply from a stranger in a dropbox forum than from dropbox themselves! I could never in good conscience recommend them!

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Re: Remove from Team and revert back to Personal Dropbox

New member | Level 2
New member | Level 2

*at least

*recovered

 

Sorry so many typos, using a new keyboard!

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Re: Remove from Team and revert back to Personal Dropbox

Explorer | Level 4

Hi Iailao,

 

I know how disruptive this scenario is!  Particularly given the lack of prompt support.

 

When this scenario first occurred, I immediately made a seperate backup of my files.  On recovery of my account, I did not seek to have this data restored for me.  Too much trouble and delay to ask Dropbox to re-instate it.  Easier to do myself from my own backup.

 

Because someone else has admin control on your account, they can use those admin priveledge to access all your file.  Even those in the private folder.  Even if they delete the account, they can still restore it.  You need to have the account transferred back to yourself, so you are the admin.  Then I would assume they cannot restore it to gain access to your previous files.

 

I initially contacted Dropbox.  Transcript below for your reference.  I was extremely disappointed with Mathias on the chat, as they disconnected the chat on their end very rudely.  After that... I couldn't start the chat system again to talk to someone else.

 

 


Mathias
Okay so you joined your client's Dropbox Business account? That doesn't mean that they have access to all your data. You will still have a personal space (market with a purple folder) with all your private data that only you can access. So they will only have access to what you share with them.
Anyway, if you want to get back to your own personal account you need to reach out to the admin of that business account and ask him/her to remove you from the business account

 

Me
I have read on your help that an admin of a Business Advantage etc... can sign in as me and access my files.
Can you please revert me back to my Dropbox Plus account? I want it done properly.

 

Mathias
Yes that is technically possible but that is only a feature that is meant to be used for emergency situations
I don't have the tools to do that I'm afraid as I'm a pre-sales adviser on Dropbox Business. The best thing to do will be to reach out to your client and ask them to remove you again

 

Me
HAHAHaa... that is a major security issue for me. I cannot have a back door for one client to access my files for other clients. That is a MAJOR security issue for a business.
Why can I not revert my own account????
This is outrageous!!!

 

Mathias
I understand that but normally I will also not recommend you to join a client's business account as a business is mostly meant for internal use and not for external sharing

 

Me

I am gobsmacked Dropbox has allowed the breach of security for my files and now it's up to my client to fix it.


Thank you for contacting us.
Chat session disconnected.

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