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Removing my personal files from another company account

Removing my personal files from another company account

New member | Level 2

I accidentally merged my personal files with a clients account when I was sent an invite to one of their project files.  How do I remove myself from their account?

1 Accepted Solution

Accepted Solutions

Re: Removing my personal files from another company account

Dropboxer

Hey there @tpounds - sorry to hear that!

From what you describe, I can understand that you recently accepted an invite to join a Dropbox Business team.

At this point, only your admin can remove your account from your Dropbox Business team and the best way to do this would be to reach out to your admin directly and ask them to convert your Dropbox account back to an individual account.

Let me know if I can assist somehow from my end with this and I'll be glad to help. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: Removing my personal files from another company account

Dropboxer

Hey there @tpounds - sorry to hear that!

From what you describe, I can understand that you recently accepted an invite to join a Dropbox Business team.

At this point, only your admin can remove your account from your Dropbox Business team and the best way to do this would be to reach out to your admin directly and ask them to convert your Dropbox account back to an individual account.

Let me know if I can assist somehow from my end with this and I'll be glad to help. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Removing my personal files from another company account

New member | Level 2
Remove

Re: Removing my personal files from another company account

Dropboxer

Hey there @giseolea1640 - could you elaborate on your query please?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Removing my personal files from another company account

New member | Level 2

Walter, my apologies I never saw your response until now.  The problem is I don't know who the admin would be in the client's company. 

Re: Removing my personal files from another company account

Dropboxer

No worries @tpounds - I'm always here to help in any way I can!

Now, as the best way to do this would be through contacting your team's Admin directly (or prompt them to contact us through their Admin's Console under the Help tab) we'll need to see who your team's admin(s) is. Note that you can see who your Team Admin is by following these steps:

  1. Sign in to dropbox.com.
  2. Click your team name at the bottom of the screen.
  3. Click Groups and members.
  4. Click Members.

You'll see a list of the admins on your Dropbox Business team at the top of the page.

Let me know how it goes please. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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