Retrieving personal account after business company membership closure

mariejacomet · ‎08-01-2018

my company had a large freelancers team, and upon membership closure for some of the accounts that were no longer working with the company, the freelancers (2 affected) lost their personal account and their access to personal account as well. how can we retrieve or solve this?

Mark · ‎08-01-2018

Phew. Thats easy to sort - get the team admin to restore them for you and then get them to leave the Team: https://www.dropbox.com/help/business/account-deleted-from-team

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Jay · ‎08-01-2018

If that’s the case, then only the team admin can re-activate their accounts, and then convert them to personal accounts.

Hope this info helps!

[edit] beaten to the punch!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Jay · ‎08-01-2018

Hi Marie, were those freelancers part of a Dropbox Business team, which was then deleted, or were their user accounts deleted by the team admin?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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mariejacomet · ‎08-01-2018

The team is still active, their accounts were deleted by team admin.

Mark · ‎08-01-2018

Phew. Thats easy to sort - get the team admin to restore them for you and then get them to leave the Team: https://www.dropbox.com/help/business/account-deleted-from-team

- - - -

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Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

View solution in original post

Jay · ‎08-01-2018

If that’s the case, then only the team admin can re-activate their accounts, and then convert them to personal accounts.

Hope this info helps!

[edit] beaten to the punch!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

mariejacomet · ‎08-01-2018

Thank you 🙂 we will try both and will post as solved here when it's done.

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Retrieving personal account after business company membership closure

Retrieving personal account after business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

Re: lost personal account on business company membership closure

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