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Setting up Smart Sync - not working

Setting up Smart Sync - not working

JamieHMD
New member | Level 2

Hello all,

I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file.

Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing.  I'm at a loss.

Please help, thank youdig.jpg

1 Accepted Solution

Accepted Solutions

Re: Setting up Smart Sync - not working

Jay
Dropboxer
Hey there,
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: Setting up Smart Sync - not working

Jane
Dropboxer
Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!
 
As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again for your detailed message & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Setting up Smart Sync - not working

JamieHMD
New member | Level 2

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

Re: Setting up Smart Sync - not working

Jay
Dropboxer
Hey there,
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Setting up Smart Sync - not working

JamieHMD
New member | Level 2

Thank you, that update fixed the problem.

Re: Setting up Smart Sync - not working

Jay
Dropboxer
Glad to hear it Jamie, have a great week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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