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Some of our group members cannot access Dropbox

Some of our group members cannot access Dropbox

mlcoady5
Explorer | Level 4

I am a new admin and would appreciate some help. I sent "invites" by providing the email addresses of our group in the appropriate field. The chairman of our group sent an email to them and provided the link that HE received when I invited him to Dropbox.

I believe some cannot access because they are using HIS link rather than responding to the automatically generated email from Dropbox when I invited them. Is my assumption correct? Do they need to go to the email they received from Dropbox, or is there something else we're doing wrong?

 

Also, some say they cannot access Dropbox from their cell phone but can from their desktop computer.

Why would that be? Thanks for any help!

 

 

1 Accepted Solution

Accepted Solutions

Re: Some of our group members cannot access Dropbox

Mark
Super User II

Hi @mlcoady5 

 

Yes, they will need to use their own personalised link. 

 

If some can access from one device but not another its almost certain they have 2 accounts and are logged in to different ones on each device.


 


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View solution in original post

2 Replies 2

Re: Some of our group members cannot access Dropbox

Mark
Super User II

Hi @mlcoady5 

 

Yes, they will need to use their own personalised link. 

 

If some can access from one device but not another its almost certain they have 2 accounts and are logged in to different ones on each device.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Some of our group members cannot access Dropbox

mlcoady5
Explorer | Level 4

Thank you, Mark. I greatly appreciate your time and expertise!

 

 

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    mlcoady5 Explorer | Level 4
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    Mark Super User II
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