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Still syncing after 2 days with Smart Sync on

New member | Level 2
New member | Level 2

Hi

we ae running a business dropbox wit 5 users and since I installed the smart sync option the dropbox is stuck on sycronising the same amount of files for the last 2 days, Im using mac with OS sierra

HELP !

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Still syncing after 2 days with Smart Sync on

Dropboxer
Dropboxer
Could you try using selective sync to prevent some folders from syncing to your machine?
 
This might make the syncing faster for the remainder of the files.
 
Once they’ve downloaded, you can add those folders again so they start syncing too.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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5 Replies 5
Highlighted

Re: Sycronising

Dropboxer
Dropboxer
Hi Simon, are the files set to online-only when using Smart Sync?
 
How many files does it say are syncing? Do you see any blue syncing icons on the files? Do they instead have gray cloud icons?
 
Any details you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Still syncing after 2 days with Smart Sync on

New member | Level 2
New member | Level 2

Hi Jay 

Its set to online only and its 13 346 that are constanly sycronising, all the files that are syncing are in blue none in grey, it seems that every time we open any file it begins to sync continually ?

Highlighted

Re: Still syncing after 2 days with Smart Sync on

Dropboxer
Dropboxer
Does this behavior occur for all members on your team, or just yourself? Do you have more than one desktop device, and if so, does this happen on all of them?
 
If you mark some files as local, do they sync and download to your machine?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Still syncing after 2 days with Smart Sync on

New member | Level 2
New member | Level 2

Its still sycing the same files as yesterday, as I said Im the admin on a dropbox business teamwork, none of the other 4 users have this issue 

Highlighted

Re: Still syncing after 2 days with Smart Sync on

Dropboxer
Dropboxer
Could you try using selective sync to prevent some folders from syncing to your machine?
 
This might make the syncing faster for the remainder of the files.
 
Once they’ve downloaded, you can add those folders again so they start syncing too.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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