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Subscription cancelled and unable to get an answer from your support team

Subscription cancelled and unable to get an answer from your support team

New member | Level 2

Hello,

 

Our business subscription has been cancelled for 3 days now, without notice. I've already sent 2 requests to the support team to ask why and how can this be solved rapidly but I've received NO answer.

 

Please get back to us urgently to solve that issue.

 

Best regards

Marie

1 Accepted Solution

Accepted Solutions

Re: Subscription cancelled and unable to get an answer from your support team

Dropboxer

Hey there Marie (@mb13) - sorry to hear about this. 

 

I have found your existing ticket in our system and will escalate to the appropriate department asap. ( you'll receive an email from me informing you accordingly)

 

Apologies for any inconvenience this might have caused so far. Talk to you via email soon. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Subscription cancelled and unable to get an answer from your support team

Dropboxer

Hey there Marie (@mb13) - sorry to hear about this. 

 

I have found your existing ticket in our system and will escalate to the appropriate department asap. ( you'll receive an email from me informing you accordingly)

 

Apologies for any inconvenience this might have caused so far. Talk to you via email soon. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Subscription cancelled and unable to get an answer from your support team

New member | Level 2

Hello,

 

Still no answer and no solution...

Re: Subscription cancelled and unable to get an answer from your support team

Dropboxer

Thanks for keeping me in the loop @mb13 - I've nudged the specialist handling your case and you should be hearing from them soon. 

Thank you so much for your patience and have a lovely week ahead!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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