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Suspended Accounts - Account downgraded

New member | Level 2
New member | Level 2

Our company dropbox account got downgraded from business dropbox.  What happens to the suspended accounts after the dropbox account is downgraded?  Can the suspended accounts be accessed before resuscribing?  When resuscribing to business dropbox, do we need to buy a license for those accounts as well?  We don't want to lose the content of those suspended accounts and we want to keep them suspended.

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Re: Suspended Accounts - Account downgraded

Dropboxer
Dropboxer
If that’s the case, then it’s possible that the users were deleted automatically, and it might no longer be possible to reactivate them since the team no longer exists.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Suspended Accounts - Account downgraded

Dropboxer
Dropboxer
 
Just so you know, suspended users always take up a license on your active Dropbox Business account.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Suspended Accounts - Account downgraded

New member | Level 2
New member | Level 2

Thank you Jay.  The article is helpful although according to the article:

"If you have suspended members when you cancel your subscription, you're asked what you'd like to do with their accounts. You can either unsuspend or delete them."

The issue is that the company account got downgraded for non-payment and we never got asked about the suspended accounts.  What can we do?  Can we reinstate the business dropbox, pay for the licenses, and have them restore?


Thanks.

Highlighted

Re: Suspended Accounts - Account downgraded

Dropboxer
Dropboxer
If that’s the case, then it’s possible that the users were deleted automatically, and it might no longer be possible to reactivate them since the team no longer exists.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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