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Team member list id missing from view.

New member | Level 2
New member | Level 2

I'm an admin (of three members). The (circles) other team members list has disappeared [from my view]. My fellow admins are still seeing the list in "their" Dropbox view. What happened to the team member listing, and is there any way for me to retrieve it?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Team member list id missing from view.

Dropboxer
Dropboxer
Thanks for the clarification. To see those icons, you’ll need to be in a team folder or a shared folder, since they would be invited to that folder itself.
 
If you’re not seeing it, then you’re probably not in a folder like that, just a normal private folder, or the ‘root’ folder.
 
Regarding the team members, if you’re not seeing them, then they could have been deleted from your team. Check in the admin console for deleted members.
 
However, if this isn’t a team folder, they could be normal users in a shared folder, so they might not be a member of your team.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
Highlighted

Re: Team member list id missing from view.

Dropboxer
Dropboxer
Hi there, could you clarify where you’re supposed to see this list of members? Is it in the admin console, on a specific file or folder, or some other location?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Team member list id missing from view.

New member | Level 2
New member | Level 2

Hi Jay,  Thank you for replying to my inquiry. On the "files" page, in the upper right corner under the blue "create new file" button, there appears small "profile circles" of team memebers. I used to be able to see ALL of the team members listed, but now I only see the [3] admins. Also when "sharing" a folder, even though I'm able to send it with an email address (either as a "share" or a "created link" the recipiant is not able to open the folder, or to see the same thing I'm seeing (folder contents). This "list disapperence occurred within the last few weeks, I have only been informed by my fellow admins that they still have the list visable on their dropbox files page(s). Does that help?

Highlighted

Re: Team member list id missing from view.

New member | Level 2
New member | Level 2

Jay, me again...Within the Admin console I can only see 3 listed members, even if I chose from the menu "All members, Active members, etc. " Everyone who used to be listed is gone.

Highlighted

Re: Team member list id missing from view.

Dropboxer
Dropboxer
Thanks for the clarification. To see those icons, you’ll need to be in a team folder or a shared folder, since they would be invited to that folder itself.
 
If you’re not seeing it, then you’re probably not in a folder like that, just a normal private folder, or the ‘root’ folder.
 
Regarding the team members, if you’re not seeing them, then they could have been deleted from your team. Check in the admin console for deleted members.
 
However, if this isn’t a team folder, they could be normal users in a shared folder, so they might not be a member of your team.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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