Trouble reinstalling DB

[kpekin]

I want to use Smart Sync, so I followed the instructions, and was directed to uninstall DB and then reinstall as an administrator. I uninstalled and downloaded DB. Upon attempting to install, after I enter my email address and password to log in, I receive an error message that a folder is in use. I don't know how to resolve this issue. I have rebooted, thinking perhaps an application was using the folder. I continue to get the same error message. Until the uninstall, DB was working fine.

[Chris_J]

Thanks kpekin for reaching out to us.  

First off, this may seem silly but I have to ask, do you have a Professional or Business account?  if so, smart sync is available.  If not, then its not available for Free and Pro account users.  More info here: https/www.dropbox.com/help/desktop-web/smart-sync

I hope this helps

[Sanchez · Accepted solution]

Hey @kpekin, welcome to our forum! 

I have asked a member of our support team to reach out to you via email. Please have a look for that, and get back to them when you can. 

Thanks