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Trouble reinstalling DB

Trouble reinstalling DB

New member | Level 2

I want to use Smart Sync, so I followed the instructions, and was directed to uninstall DB and then reinstall as an administrator. I uninstalled and downloaded DB. Upon attempting to install, after I enter my email address and password to log in, I receive an error message that a folder is in use. I don't know how to resolve this issue. I have rebooted, thinking perhaps an application was using the folder. I continue to get the same error message. Until the uninstall, DB was working fine.

1 Accepted Solution

Accepted Solutions

Re: Trouble reinstalling DB

Dropboxer
Hey @kpekin, welcome to our forum! 

I have asked a member of our support team to reach out to you via email. Please have a look for that, and get back to them when you can. 
 
Thanks
 

Sanchez
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support


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2 Replies 2

Re: Trouble reinstalling DB

Super User

Thanks kpekin for reaching out to us.  

 

First off, this may seem silly but I have to ask, do you have a Professional or Business account?  if so, smart sync is available.  If not, then its not available for Free and Pro account users.  More info here: https:confused face:/www.dropbox.com/help/desktop-web/smart-sync

 

I hope this helps


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Trouble reinstalling DB

Dropboxer
Hey @kpekin, welcome to our forum! 

I have asked a member of our support team to reach out to you via email. Please have a look for that, and get back to them when you can. 
 
Thanks
 

Sanchez
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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