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Un-deleting a team members files

Un-deleting a team members files

Network B.
New member | Level 1

I recently deleted a team member who I had added to my team. I didn't understand that it would delete all of his files when I did.  I'm trying to help him get his files back.  His account was under :

I am the Team admin.

Here's an article I found saying that the dropbox team could help.

Dropbox Business team?

If you've been removed from a Dropbox Business team, your account may have been deleted by the team admin. In limited circumstances, Dropbox support can re-enable the account. However, for security purposes we need the permission of the admin of your previous Dropbox Business team before we can recover your account.

If you already contacted us and then received an automated email in response, and you'd like to reactivate a work account:

  1. Reply to that email
  2. Note that you're encountering this specific situation
  3. List the name of your previous Dropbox Business team
  4. List the email address of your previous team admin

We can then attempt to start the account reactivation process.

1 Reply 1

Re: Un-deleting a team members files

Rich
Super User II

You need to contact Support, either by ticket or by using the phone number located in your admin console.

 

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