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Unable to create team folder

Unable to create team folder

Veneth
New member | Level 2

I recently create new business account. I try to create Team Folder in my account but there is no option eventhough I have Team Admin role.

1 Accepted Solution

Accepted Solutions

Re: Unable to create team folder

Lusil
Dropboxer

Thanks for the screenshot, @Veneth.

Could it be that you have access to the new team folder structure? If you see a purple folder icon with one person on it on the website, then you have the new team space.

In this case, you can go to your Content tab in the admin console and select to create a new folder. You can check out this article for more info on how to create a top-level folder in the team shared space

Let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Unable to create team folder

Lusil
Dropboxer

Hi there @Veneth

You can create a team folder from the admin console. You can find the relevant steps to this in this article

If you're having trouble doing this, could you please give me a bit more info and screenshots (without any personal info) illustrating the behavior you're experiencing?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to create team folder

Veneth
New member | Level 2

 

Seems no option in admin console. May I know why?

Screen Shot 2019-08-27 at 6.28.16 PM.png

 

Re: Unable to create team folder

Lusil
Dropboxer

Thanks for the screenshot, @Veneth.

Could it be that you have access to the new team folder structure? If you see a purple folder icon with one person on it on the website, then you have the new team space.

In this case, you can go to your Content tab in the admin console and select to create a new folder. You can check out this article for more info on how to create a top-level folder in the team shared space

Let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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