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Unable to share outside of my company. What can I do?

New member | Level 1
New member | Level 1

HERE'S MINE: VERY frustrated new admin member trying to get a new member to access a shared folder. when i try, i get a box that says:
'Only members of ISI Studio can manage membership of this folder." Then there is a list of members to the folder, half of whom need to be removed, though they aren't on the official 'members' list. What on earth is a the ISI Studio and how do I get around this???????????????????????

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Super User
Super User

You have phone support, ask the administrator of your Dropbox for Business account. or you can submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Highlighted

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Dropboxer
Dropboxer

Hi Lynne,

Chris is correct - you may need to ask your account admin to make these changes for you.

Thanks!
Ed

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

3 Replies 3
Highlighted

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Super User
Super User

You have phone support, ask the administrator of your Dropbox for Business account. or you can submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

Highlighted

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Super User
Super User

Ask the administrator to do the deletion and adding of new members to the folder


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Highlighted

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Dropboxer
Dropboxer

Hi Lynne,

Chris is correct - you may need to ask your account admin to make these changes for you.

Thanks!
Ed

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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