Unable to share outside of my company. What can I do?

[Lynne P.]

HERE'S MINE: VERY frustrated new admin member trying to get a new member to access a shared folder. when i try, i get a box that says:
'Only members of ISI Studio can manage membership of this folder." Then there is a list of members to the folder, half of whom need to be removed, though they aren't on the official 'members' list. What on earth is a the ISI Studio and how do I get around this???????????????????????

[Chris_J · Accepted solution]

You have phone support, ask the administrator of your Dropbox for Business account. or you can submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com

[Chris_J]

Ask the administrator to do the deletion and adding of new members to the folder

[Ed · Accepted solution]

Hi Lynne,

Chris is correct - you may need to ask your account admin to make these changes for you.

Thanks!
Ed

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