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Unknown Administrator account

Unknown Administrator account

Explorer | Level 3

Hi

Our Administrator accounts has been reduced to just members in our business account. And there is a new unknown Administrator. How can we get back control of our Dropbox account?

We have a case with Dropbox support #10579998. But no response since the first reply on 23. April 4:13 pm PDT.

Best regards

Børge Hammer

1 Accepted Solution

Accepted Solutions

Re: Unknown Administrator account

Dropboxer

Hi @ArcticHammer; welcome to our Community!

 


@ArcticHammer wrote:

Our Administrator accounts has been reduced to just members in our business account. And there is a new unknown Administrator. How can we get back control of our Dropbox account?


I'm sorry to hear about this and I as I wanted to help as much as possible, I passed your comments to your existing ticket so we can have all the relevant information under the same place. A member of my team will be getting back to you as soon as possible. 

 

I hope this gets resolved for you soon Børge. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Re: Unknown Administrator account

Dropboxer

Hi @ArcticHammer; welcome to our Community!

 


@ArcticHammer wrote:

Our Administrator accounts has been reduced to just members in our business account. And there is a new unknown Administrator. How can we get back control of our Dropbox account?


I'm sorry to hear about this and I as I wanted to help as much as possible, I passed your comments to your existing ticket so we can have all the relevant information under the same place. A member of my team will be getting back to you as soon as possible. 

 

I hope this gets resolved for you soon Børge. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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