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Video Playback in Browser - Sometimes no audio - Sometimes out of sync

Video Playback in Browser - Sometimes no audio - Sometimes out of sync

New member | Level 2

It's intermittent.

Out of sync example:

 

Thanks

Kaspar

3 Replies 3

Re: Video Playback in Browser - Sometimes no audio - Sometimes out of sync

Dropboxer

Hey there Kaspar ( @SaTLDN ) - sorry to hear you're experiencing this.

Can you please let me know if you notice the same behavior after having cleared your browser's cache, on an incognito window and/or another browser with no extensions or plugins running?

I'm merely asking to exclude browser specific issues, so please let me know what you find!

I'd also like you to test this with another file of yours and even with another shared link. If you do, does the problem persist or is it in regards to the specific shared link you posted only?

If the matter at hand does persist, please also let me know if I could reach out to your Dropbox associated email address so we can have a further look into this with all of my tools available. 

Thanking you in advance!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Video Playback in Browser - Sometimes no audio - Sometimes out of sync

New member | Level 2

Hi Walter,

Yes the problem persists in a different browser and cleared cookies.

Could we switch to email?

Thanks

 

Kaspar

 

Re: Video Playback in Browser - Sometimes no audio - Sometimes out of sync

Dropboxer

Thanks for your swift reply Kaspar!

I've just sent you a brief message to your Dropbox email address so we can work on this together.

At your earliest convenience, please take a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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