Dropbox teams & admins
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Please help! My boyfriend was logged on to my laptop on his dropbox account and I have accidentally paid a year subcription of £432.00 for a business account. Please help? What do I do to get a full refund? I'm panicking as I cannot afford this.
Solved! Go to Solution.
You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.
Open your ticket here: https/dropbox.com/support
Track your ticket here: https/dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.
(Tagging @Rob_Cash)
You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.
Open your ticket here: https/dropbox.com/support
Track your ticket here: https/dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.
(Tagging @Rob_Cash)
As @Rich noted, you will have to file a support ticket. That said, Business accounts do have access to real time chat as a support option, so you might utilize that feature as well!
And just as a point of information, when a Business account trial is started, it asks for a credit card or other payment (Paypal, etc) method to be entered, so that at the end of the trial it can bill for the year ahead. This is a manual entry that is required, it does not matter which computer it is set up on, doesn't pull from your personal account, etc. The only way to create and start one of these trials is to manually enter the payment information.
You were not billed because someone was on your computer, you were billed because your payment information was entererd manually.
Fixed now. Thanks
Hi @Stephanie11
If you have a paid account, you can go to https/www.dropbox.com/account/billing and see 'invoice / receipts'.
Thanks
Ed G
Community Manager @ Dropbox
https/dropbox.com/support
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