cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What do I do to get a full refund?

What do I do to get a full refund?

New member | Level 2

Please help! My boyfriend was logged on to my laptop on his dropbox account and I have accidentally paid a year subcription of £432.00 for a business account. Please help? What do I do to get a full refund? I'm panicking as I cannot afford this.

1 Accepted Solution

Accepted Solutions

Re: HELP

Super User II

You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.

 

Open your ticket here: https:confused face:/dropbox.com/support
Track your ticket here: https:confused face:/dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

 

(Tagging @Rob_Cash)

View solution in original post

6 Replies 6

Re: HELP

Super User II

You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.

 

Open your ticket here: https:confused face:/dropbox.com/support
Track your ticket here: https:confused face:/dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

 

(Tagging @Rob_Cash)

View solution in original post

Re: HELP

Dropboxer

As @Rich noted, you will have to file a support ticket. That said, Business accounts do have access to real time chat as a support option, so you might utilize that feature as well!  

 

And just as a point of information, when a Business account trial is started, it asks for a credit card or other payment (Paypal, etc) method to be entered, so that at the end of the trial it can bill for the year ahead.  This is a manual entry that is required, it does not matter which computer it is set up on, doesn't pull from your personal account, etc.  The only way to create and start one of these trials is to manually enter the payment information. 

 

You were not billed because someone was on your computer, you were billed because your payment information was entererd manually.

Re: HELP

New member | Level 2
Hi, I mean I was on my computer but didn't realise he was still logged into his dropbox from a while back. Silly mistake but fixed now. Thank you anyways

Re: HELP

New member | Level 2

Fixed now. Thanks  

Re: HELP

New member | Level 2
My query is about receipts not billing

Re: HELP

Dropboxer

Hi @Stephanie11

 

If you have a paid account, you can go to https:confused face:/www.dropbox.com/account/billing and see 'invoice / receipts'. 

 

Thanks




Ed G
Community Manager @ Dropbox
https:confused face:/dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?