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What does "Disconnected members" mean?

Advanced Collaborator | Level 15

Hello

In the Admin Console's "Member" page, there is a pull-down menu where you can select members' status. What does "Disconnected Members" mean? 

Thank you.

 

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer
Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.
 
Hope this clarifies matters!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer
This is a different matter, namely pairing a personal and business account.
 
This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.
 
Now, there’s two things you’re referring to when disconnecting the accounts.
 
If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.
 
However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.
 
Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.
 
It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.
 
Hope this makes sense!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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10 Replies 10
Highlighted

Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer
Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team.
 
Hope this clarifies matters!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: What does "Disconnected members" mean?

Advanced Collaborator | Level 15

Thank you so much. Just curious, in what kind of situation do you disconnect a member?

 

Highlighted

Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer
If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files.
 
Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method..

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: What does "Disconnected members" mean?

Advanced Collaborator | Level 15

Thank you. Sorry for another question.

You said, "Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method"

In the case above, if a member has already linked his/her personal account (personal email) to a business account(business email)  and gets disconnected from the buiness account, will another (2nd) new personal account be created? Or will it be converted to the 1st personal account?

 

Highlighted

Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer
This is a different matter, namely pairing a personal and business account.
 
This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.
 
Now, there’s two things you’re referring to when disconnecting the accounts.
 
If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.
 
However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.
 
Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.
 
It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.
 
Hope this makes sense!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: What does "Disconnected members" mean?

Advanced Collaborator | Level 15

I got it! Thank you so much, Jay!

Highlighted

Re: What does "Disconnected members" mean?

Dropboxer
Dropboxer

No worries, have a great evening!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: What does "Disconnected members" mean?

New member | Level 2
New member | Level 2

Makes sense to me and I am not an "expert" Dropbox user.

Highlighted

Re: What does "Disconnected members" mean?

New member | Level 2
New member | Level 2

Hi I would like to leave my current dropbox business account and set up my own dropbox account as my work situation has changed?

 

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