cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox teams & admins

Got a question about your Dropbox Business account? Get help from users like you. Post a question to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

When is a license consumed?

Explorer | Level 3

I'm doing some research for our recent acquisition of dropbox as a file sharing solution.  Trying to find info on when exactly a license is consumed.

So far I know for sure that Active and Suspended members consume a license.  I also know that deleted members consume a license.  What about the the invited member status?  are there any other statuses that i'm missing in this discussion?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: When is a license consumed?

Dropboxer
Dropboxer

Hey there @KomperdaJ82  - how are you today?

To cut things short, you are correct. Active and suspended users take up licenses on Dropbox for Business Teams plans.

Invited members also take up licenses to enable the users' onboarding. These will show as pending until they accept the invite to join the team. 

Deleting members frees up the license they held immediately. 

In case you need to cancel a pending invitation to your Dropbox Business team, please follow these steps:

  • Login to your admin account at www.dropbox.com
  • Click on ‘Admin Console’ on the bottom left
  • Choose ‘Members’ on the left, or go to www.dropbox.com/team/admin/members
  • Sort by ‘Invited’ at the top right of the page
  • Locate the pending invitation for the user that you wish to remove from your team
  • Click the gear to the right of the user’s name
  • Select 'Suspend or delete user'

Once the pending invitation has been removed, it will release the license that it held, and you will be able to invite another with that license.

More information on this can be found here:

I hope this helps and please let me know if you have any more questions.

On a side note, were you able to resolve your concern when ti comes to your other query as outlined here?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: When is a license consumed?

Dropboxer
Dropboxer

Hey there @KomperdaJ82  - how are you today?

To cut things short, you are correct. Active and suspended users take up licenses on Dropbox for Business Teams plans.

Invited members also take up licenses to enable the users' onboarding. These will show as pending until they accept the invite to join the team. 

Deleting members frees up the license they held immediately. 

In case you need to cancel a pending invitation to your Dropbox Business team, please follow these steps:

  • Login to your admin account at www.dropbox.com
  • Click on ‘Admin Console’ on the bottom left
  • Choose ‘Members’ on the left, or go to www.dropbox.com/team/admin/members
  • Sort by ‘Invited’ at the top right of the page
  • Locate the pending invitation for the user that you wish to remove from your team
  • Click the gear to the right of the user’s name
  • Select 'Suspend or delete user'

Once the pending invitation has been removed, it will release the license that it held, and you will be able to invite another with that license.

More information on this can be found here:

I hope this helps and please let me know if you have any more questions.

On a side note, were you able to resolve your concern when ti comes to your other query as outlined here?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?